Privacy Policy

1. Introduction

Assured Property Clearances (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients, their families, and all individuals whose information we handle in the course of providing our services.

We understand that many of our clients contact us during difficult and sensitive times, including following the loss of a loved one, aged care transitions, or complex property situations. We treat all personal information with the utmost care, discretion and respect.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs).

2. Who We Are

Assured Property Clearances is a property clearance business based in South Australia, providing services including:

Deceased estate clearances
Downsizing and aged care transition support
House and residential clearances
Commercial and industrial clearances
Repossessed and pre sale clearances
Hoarding and complex clearances

Contact details:

3. What Personal Information We Collect

3.1 Information You Provide to Us

We collect personal information that you provide directly when enquiring about or engaging our services, including:

Full name and contact details (phone number, email address, postal address)
Property address(es) to be cleared
Your relationship to the property or estate (e.g. executor, family member, solicitor, real estate agent, property manager)
Details about the property and its contents relevant to the clearance
Information about any special circumstances (e.g. hoarding situations, access restrictions, emotional sensitivities)
Payment and billing information (processed securely, see Section 7)
Communications and correspondence with us (emails, call notes, written instructions)

3.2 Information About Third Parties

In the course of our work, particularly for deceased estates, you may provide us with information about other individuals, such as:

We handle all such information with strict confidentiality and only use it to the extent necessary to carry out the agreed clearance services.

3.3 Sensitive Information

Some of the circumstances in which our clients engage us may involve sensitive personal information, including information about health conditions, family disputes, financial hardship, or mental health situations. We only collect sensitive information where it is directly relevant and necessary to provide our services safely and appropriately. We will always handle sensitive information with the highest level of care.

3.4 Information Collected Automatically

If you visit our website, we may automatically collect certain technical information including:

This information is collected via cookies and analytics tools to help us improve our website. Please see Section 9 (Cookies) for more detail.

4. How We Use Your Personal Information

We use your personal information only for the purposes for which it was collected, or for directly related purposes you would reasonably expect. These include:

Responding to your enquiry and providing a quote
Scheduling and conducting property clearances
Communicating with you before, during and after the clearance
Coordinating with third parties involved in the clearance (e.g. solicitors, real estate agents, aged care facilities, charitable organisations, auction houses and valuers) where you have instructed or agreed to this
Processing payment for services rendered
Maintaining records of work completed for legal and insurance purposes
Improving our services and business operations
Complying with legal and regulatory obligations

We will never use your personal information for purposes unrelated to the provision of our services without your explicit consent.

5. Disclosure of Your Personal Information

5.1 Third Parties We May Share Information With

In delivering our services, we may share relevant personal information with:

Solicitors and legal representatives managing an estate
Real estate agents preparing a property for sale
Aged care facilities or support coordinators (with your consent)
Charitable organisations receiving donated items
Auction houses and valuers assessing estate contents
Our police cleared staff and any contracted workers engaged to perform the clearance
Our insurer, where a claim or incident is relevant

We do not sell, rent or trade your personal information to any third party for marketing or commercial purposes.

5.2 Legal Disclosures

We may disclose personal information if required to do so by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the safety of any person.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

Restricting access to personal information to authorised staff only
Using password protected systems and secure email communications
Maintaining physical security at our premises
Ensuring all staff and contractors understand their confidentiality obligations

Photographs taken during a property clearance (including before and after images) are stored securely and only used for job documentation purposes. We will not publish or share such photographs without your explicit consent.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer required, it is securely destroyed or de identified.

7. Payment Information

Payment details provided to us are handled securely. We do not store full credit card or bank account details on our systems. Payments are processed through [insert payment processor], and you should refer to their privacy policy for information about how your payment data is handled.

8. Your Rights and Accessing Your Information

Under the Australian Privacy Principles, you have the right to:

To make an access or correction request, please contact us using the details in Section 11. We will respond to all requests within a reasonable time (typically within 30 days). In some circumstances, we may be unable to provide access to certain information (for example, where it would reveal information about another person, or is subject to legal professional privilege).

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small data files stored on your device.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect some features of our website.

We use analytics tools (such as Google Analytics) to collect aggregate, non identifiable data about website usage. This helps us understand which pages are most useful and improve our online presence.

10. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so we can attempt to resolve the matter directly. Please refer to Section 11 for our contact details.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Contact Us

For any privacy related enquiries, requests or complaints, please contact us:

We aim to respond to all privacy enquiries within 5 business days.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The current version will always be available on our website. Where changes are material, we will take reasonable steps to notify affected individuals.

This policy was last reviewed and updated in March 2026.

Note: This Privacy Policy has been prepared as a general guide for Assured Property Clearances. We recommend seeking legal advice to ensure it meets all applicable requirements specific to your business operations and any changes in privacy legislation.